Why a local Stair Manufacturer is better than a national company?

29 May 2024


Choosing a local stair manufacturing company over a national one can offer several many advantages in terms of quality, service, and community impact. Here are some key reasons why using Surrey Staircases might be your better choice.

 1. Personalised Service and Customisation

At Surrey Staircases, we pride ourselves on offering a truly personalised service. We believe that every staircase should be as unique as the home it resides in, which is why we work closely with our clients from the initial concept to the final installation. Our process begins with an in-depth consultation to understand your specific needs, preferences, and the unique characteristics of your space. We take the time to listen to your ideas and provide expert advice, ensuring that the design not only meets your aesthetic vision but also enhances the functionality and safety of your home. Whether you desire a modern, minimalist staircase, a classic, elegant design, or something completely bespoke, our skilled craftsmen use the finest materials and latest techniques to bring your vision to life.

2. Easier communication 

Our dedicated team at Surrey Staircases is always eager to assist and discuss your specific needs in detail. From the moment you reach out to us, we prioritise clear and open communication to ensure that every aspect of your project is thoroughly understood.

2. Quality and Craftsmanship

We typically focus on quality and craftsmanship, often producing higher-quality products because we rely heavily on our reputation within the community. Having over 40 years of taking continued pride in our work, ensuring that every staircase is meticulously crafted.

3. Faster Turnaround Times

With a local manufacturer, like Surrey Staircases there is less distance for materials and finished products to travel, which can significantly reduce lead times and ensure quicker delivery and installation. We can respond quickly to any issues or changes, offering prompt service and support.

4. Economic and Environmental Benefits

Choosing a local manufacturer, like Surrey Staircases helps support the local economy by keeping money within the community and providing jobs for local residents. Local production also reduces the carbon footprint associated with transportation, as materials and products do not need to be shipped over long distances.

5. Site-Specific Expertise

At Surrey Staircases we have a better understanding of the local architecture, building codes, and regulations. This expertise ensures that the staircase not only fits perfectly but also complies with all local building standards.

6. Better After-Sales Support

At Surrey Staircases, we pride ourselves on providing exceptional after-sales support that is both accessible and responsive. Our local presence allows us to offer a level of service that larger, national companies might struggle to match. If any issues arise with your staircase, whether it be routine maintenance, repairs, or addressing unforeseen problems, our team can respond promptly and efficiently.

We understand the importance of maintaining the integrity and functionality of your staircase, and our dedicated support team is always on hand to assist you. Unlike national companies, which can be bogged down by logistical challenges and delays, we are able to offer quick and effective solutions due to our proximity and commitment to our clients.

7. Community Engagement

At Surrey Staircases we are committed to maintaining high standards of customer satisfaction. We’re also happy to go the extra mile to ensure our clients are happy. If you’d like to discuss how we can help, please click here and our team will be in touch.